The quarterly message-on-hold program that’s ideal for emergency and referral practices
This quarterly program is especially well-suited for emergency and referral practices whose service and promotional offerings don’t require updating as frequently as monthly. This custom messages-on-hold package provides an effective way to begin or continue a dialogue with your clients and offer treatment and service recommendations, share advice and build pet-owner loyalty.
Perhaps even more important, it’s an ideal way to reassure nervous pet parents about your specialty expertise, your ongoing collaboration with their family veterinarian, and that your payment options make your advanced care affordable, so finances don’t stand in the way of their pet’s good health. Often, pet parents don’t have an established relationship with a referral or emergency practice, which is why it’s important to provide on-hold messages that will ease their fears and educate them about your hospital.
What our seasonal traditional package includes:
For a one-time fee, you get:
- A one-on-one personal phone interview with you, no time-consuming, cookie-cutter written questionnaires. Our personal interview process produces truly customized scripts, reflecting your practice’s unique offerings and personality
- A library of 4 fully custom, 10 to 12-topic productions that you rotate quarterly throughout the year
- Scripts created by experienced scriptwriters and recorded by professional voice-over artists (your choice of male or female voicing)
- State-of-the-art digital playback hardware, which you own
- The option to edit spots, for a modest additional fee, after your library is complete; edited spots are usually recorded in subsequent years to keep messages fresh and current (updating such topics as new providers, services or hours)
- Attentive reminders to ensure you rotate your messages quarterly so callers hear relevant, seasonal messages
- Ongoing technical assistance whenever you need it
Super-easy setup, because we do all the work:
Getting your Seasonal Traditional Package up and running requires virtually none of your staff’s time or effort because… our team does all the work:
- We schedule and conduct the in-depth phone interview to learn all about your practice
- Our experienced scriptwriters draft seasonal on-hold messages that reflect your practice’s personality, mission and philosophy of care, as well as what you want callers to know about your providers, hospital and services
- Once your script is approved, our professional voice-over artists record your messages
- Your easy-to-use digital playback unit ships immediately with temporary placeholder veterinary messages so you can begin playing professional on-hold messages in as little as 3 to 5 days while your customized script is being produced
- You plug the playback unit into your phone system; the unit has a removable USB flash drive
- We email you your finished on-hold messages as an MP3 audio file which you conveniently store on your computer
- Each quarter, you simply transfer the appropriate seasonal production to your digital playback unit via the portable USB flash drive
- Your on-hold messages will load automatically and then play continuously whenever a caller is placed on hold
- We?ll remind you each quarter to update your messages-on-hold production so your communication is timely and relevant
- If you or your staff have any questions or need set-up guidance, we’re just a phone call away
The Seasonal Traditional Package:
A one-time fee with long-lasting benefits
The Seasonal Traditional Package is yours for a reasonable one-time fee. The only additional charges would be if you needed hardware to plug into your hardware based phone system, or for edits to messages after they’re recorded for whatever changes you need, at a reasonable price. It’s a tremendous value because you can rotate your quarterly productions for years, just updating or replacing individual spots as needed. But don’t just take our word for it see what some of our clients have to say!
Ready to get started?
There’s no time like the present to put the PawsTime PawdCast to work for your veterinary practice! Give us a call or shoot us an email, and let’s get started!