What We Do

What We Do

At PawsTime, our business is creating customized message-on-hold programs exclusively for veterinary practices across the United States and Canada.

But what we do is partner with animal hospitals to educate, engage and motivate pet owners, helping them achieve their goal of happier, healthier pets—and building tremendous loyalty and connection between pet owners and the veterinary professionals who care for their animals.

As a result, our service delivers real results for veterinary primary care and referral practices alike—and sets the standard for just how effective on-hold messaging can be. Just read what our happy clients have to say!

What Makes PawsTime Different

Not all message-on-hold services are created equal. PawsTime has emerged as a leader in the veterinary industry because no other on-hold message service provides as much as we do, including:

  • A fierce commitment to superior customer service with a concierge approach that’s unparalleled in our field (just ask our customers!)
  • A one-on-one personal phone interview with you, no time-consuming, cookie-cutter written questionnaires. Our personal interview process produces truly customized scripts reflecting your practice’s unique offerings and personality
  • Unwavering attention to detail that translates into a superior product and exceptionally responsive service
  • Comprehensive, ongoing project management that frees your staff to focus on your clients and patients, not keeping your on-hold messages up to date
  • An effortless implementation because we handle it all, from start to finish, so you’re up and running fast
  • We focus exclusively on the veterinary industry, which means we really understand your business and your clients’ needs and concerns
  • We offer an affordable monthly package  that’s unlike anything else out there with its timeliness, customization, and impact

Meet the PawsTime team

It’s our talented, experienced full-service team that makes PawsTime’s success—and yours—possible. The team includes:

  • Marketing professionals with veterinary industry expertise who manage your project from start to finish, and are always just a phone call or email away should you have a question
  • Scriptwriters who capture the essence of your practice and what sets it apart
  • Voice-over talent (male and female) who bring your on-hold messages to life
  • Audio production experts who deliver your perfectly crafted messages on time, every time
  • Technical wizards who can troubleshoot any issues to make installation a breeze

Questions?

Got questions about how PawsTime works? Check out our FAQs or simply give us a call or shoot us an email. Here’s how to reach us.